IntentiveAI · Our Family Talking

Privacy policy

Effective 2026-09-15

Who we are and what this covers

Our Family Talking is a co-parenting communication and record-keeping service operated by IntentiveAI ("we", "us"). This policy covers the ourfamilytalking.com website and the Our Family Talking application, and it explains what personal information we collect, why, who we share it with, how long we keep it, and the choices you have. By using the service you agree to this policy and to our terms of service.

Information we collect

Account information. Your name, email address, a hashed form of your password (never the password itself), the brand and hostname you signed up through, and your notification settings.
Case information. Everything you and your co-parent put into a case: messages and attachments, calendar entries and change requests, expense requests and receipts, information-bank entries, and the case details themselves (court name, case number, children's first names and, if you choose to enter it, birth dates). Some of this is sensitive by nature, including children's school, medical, and insurance details.
Record information. The time each message was sent, the time each recipient first opened it, an integrity record over the messages in a case, and the identifier, page count, and digest of every certified record you export.
Access and activity logs. Sign-ins, sessions, professional views of a case, exports, and administrative actions. Both parents on a case can see the case's access log.
Billing information. Your subscription plan and status and the identifiers our payment processor assigns to you. Card numbers and bank details go directly to the payment processor and are never stored on our systems.
Tone-guard results. When you send a message the service checks its tone and may show you a warning or a suggested rewrite before it sends. We keep the verdict and a score for each message for aggregate statistics. Text that is blocked for profanity is never sent and never stored. Verdicts are shown only to the writer and are never part of the record.
Technical information. Our servers log the IP address, browser type, requested page, and time of each request for security and troubleshooting. These logs are rotated on a short schedule.
Support correspondence. Email you send to support@ourfamilytalking.com.

How we use it

To run the service: deliver messages, keep the calendar, track expenses, generate certified records, and let the people you authorize see the case.
To keep the record trustworthy: timestamps, first-viewed times, integrity checks, and the public verification page exist so that a record can be shown to be complete and unaltered.
To send transactional email: invitations, verification and password-reset links, notifications of new activity on your case, billing receipts, and notices about the service.
To bill you, prevent abuse, secure accounts, respond to support requests, and comply with the law.
To understand how the service is used in aggregate. We do not build advertising profiles.

What we do not do

We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We do not send the text of your messages to any third-party artificial-intelligence provider. Tone checking happens on systems we operate.
We do not read or monitor conversations, and we do not report to a court or agency on our own initiative.
We do not run third-party analytics, advertising, or tracking scripts on the website or in the application.
We do not use your case content to train any model.

Who can see case information

Both parents on a case see everything in that case. Professionals a parent has granted access to (an attorney, mediator, custody evaluator, or therapist, for example) see the case read-only for as long as the grant lasts; every time a professional reads message content it is logged, and both parents can see that log. A grant an administrator records as court-ordered cannot be revoked by a parent.

IntentiveAI staff access case content only when needed to operate the service, respond to a support request you made, investigate abuse, or comply with a legal obligation, and each such access is logged.

Records you export can be read by anyone you give them to. The public verification page shows only the brand, generation time, page count, and digest of a record, never its contents.

Service providers

We use a small number of providers to run the service. Each processes information only on our instructions and only for the purpose listed.

Cloud hosting in the United States for our servers, database, attachments, and backups.
Payment processing for subscriptions. The processor receives your name, email address, and payment details, and handles them under its own privacy policy.
Email delivery for the transactional email described above. The provider receives your email address and the contents of those emails.

Legal requests

We disclose information in response to a subpoena, court order, or other valid legal process, and when we believe in good faith that disclosure is necessary to protect the safety of a child or another person or to protect our rights. Where the law allows and it is safe to do so, we tell the account holder before we respond. Because the service exists to produce records for court, a parent or professional exporting a certified record is the normal path and does not involve us.

How long we keep it

Case information is kept for as long as the case exists, because the purpose of the service is a durable record that both parents and the court can rely on. Stopping payment does not delete anything: the account becomes read-only, and exports remain available.

If you ask us to delete your account, we deactivate it and stop sending you email. Case content stays in place while the other parent on the case, or a court-ordered professional, still has an active membership, because their record depends on it. When no active member remains on a case, we delete its content within 90 days of the request, except where a legal hold or a court order requires us to keep it. Backups are kept for 30 days and then overwritten. Server logs are rotated within a few weeks. Billing records are kept as long as tax and accounting law require.

Where it lives and how it is protected

Information is stored on servers in the United States. It is encrypted in transit and at rest. Passwords are stored as salted hashes using a modern, memory-hard algorithm. Sessions expire after 30 days of inactivity and can be ended from your settings, including on every other device at once. Uploaded files are checked for type, stored outside the web root under random names, and served only to members of the case. Access to production systems is limited to the people who operate the service.

If we learn of a breach that affects your unencrypted personal information, we will notify you and any regulator we are required to notify, without unreasonable delay and as California law requires.

Cookies and local storage

The application sets one cookie, used only to keep you signed in. It cannot be read by scripts and is not shared with anyone. The website and application also store your light-or-dark theme choice in your browser. There are no advertising or third-party cookies.

Children

Accounts are for adults. We do not knowingly collect information directly from anyone under 18. Children's information appears in a case only because a parent entered it, only the parents and the professionals they authorize can see it, and a birth date is optional. If you believe a child has created an account, write to us and we will remove it.

Your choices and rights

Export. You can export a certified record of your case at any time, including after you stop paying.
Access and correction. You can see and correct your account details in settings. Case content stays on the record as posted; you can add a correction as a new entry.
Deletion. You can ask us to delete your account. The retention section above explains what happens when the other parent still needs the record.
Email. Transactional email about activity on your case is part of the service. Every notification email includes an unsubscribe link for that category.

California residents have the right to know what personal information we collect and how we use and share it, the right to correct it, the right to delete it subject to the exceptions above, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in the California Consumer Privacy Act, so there is nothing to opt out of. To exercise a right, email support@ourfamilytalking.com from the address on your account; we will verify the request through that address and respond within 45 days. You may designate an authorized agent to make a request for you. Residents of other states or countries with similar laws may make the same requests the same way.

Changes to this policy

When we change this policy we post the new version here with a new effective date, and we email account holders before a material change takes effect.

Contact

IntentiveAI, operator of Our Family Talking. Email support@ourfamilytalking.com.